27 Jun 2020
Great, We Have Improved … or Not? About Sampling and Confidence Intervals Many companies spend considerable amounts of money on...
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28 Apr 2020
When I was first asked to turn a face-to-face workshop into an online event, I was not too keen, to...
25 Mar 2020
When the Chinese talk about Crisis, they talk about Danger and Opportunity. Sometimes we miss the latter because we are...
28 Jan 2020
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to...
2 Jan 2020
If you want to lead people, start with developing the capability for listening to them. If you sincerely listen to...
20 Oct 2019
Innovation has drawn tremendous attention in the business world over the last decades and seems to be up on the...
26 Feb 2019
If you want to clarify or explore a task, find root causes of a problem or develop your strategic thinking...
20 Feb 2019
By using the SBI technique, the feedback is rather focusing on facts – neither on person nor on assumptions. This...
9 Jan 2019
At MyInsurance, survey results have been collected in 2017, 2018 and 2019. The rating was done on a 10-point Likert...
29 Nov 2018
MYTH: LEAN SIX SIGMA HAS MANY TOOLS I DO NOT NEED. Certainly, life is much easier without the need to...
18 Jul 2018
“We have great news for you. Our project is delivering results already.” The team is all smiles when they give...
3 Jul 2018
Coaching is about believing in someone and then taking action to help that person to be his or her very best....
24 Jun 2018
The Moment of Truth is the short timeframe when a customer experiences the product or service that many people have...
4 Apr 2018
Just some weeks ago, I filed my tax in Singapore. It took me about twelve minutes at my computer at...
3 Apr 2018
The Chi-Squared test is used to check whether there is a significant difference between observed frequencies (discrete data) and expected...
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