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Lean Innovation Training (LIT)

Combining the Power of Creative Problem Solving and Lean Six Sigma

Lean Innovation Training (LIT)

Combining the Power of Creative Problem Solving and Lean Six Sigma

Lean Six Sigma is a powerful toolbox combining data and process analysis and subsequently solution development. If solutions need to be created because existing alternatives do not address the root causes identified, creativity and innovation are required. Because Lean Six Sigma is weak in such situations, we have added Creative Problem-Solving tools to design our Lean Innovation Training (LIT).

As seen in the figure, our Lean Innovation Training (LIT) consists of four training sessions with coaching in between. The first session spreads over two days and will (a) teach a solid set of tools, (b) select projects for applying these tools and (c) inspire people to participate.

And, the first session, the introductory workshop, is open to management and staff with up to 30 pax. The subsequent one-day sessions, on the other hand, will only be open for project teams working on their projects.

Lean Innovation Training - LIT Outline

The focus of our LIT is on application and producing measurable process improvements whilst inspiring people that they “can innovate”. Therefore, it is powered by action-learning and includes 90min of project specific coaching per team after each training session.

Preparing for Lean Innovation Training

Feeling the Pulse of your Organisation.

More often than not, innovation is not on everybody’s radar screen. Part of the reason might be that your organisation is not Apple or Google where people expect innovation to be a strong part of their DNA and hence, their job. To “measure the pulse” of the workforce regarding their stand on innovation, we deploy COE’s innovation potential survey measuring the readiness for innovation.

The term “readiness” refers to individuals’ feelings, beliefs, and intentions about potential change. It also includes the organisational capability and capacity of its successful implementation (Amy BC Tan et al, 2020).

Firstly, the individual readiness to innovation describes the extent to which individuals accept, embrace and adopt a plan to purposefully alter the status quo, his/her psychological state and own sense of identity for job performance that facilitate or inhibit innovation.

Secondly, on the work environment readiness side, we refer to a set of organisational variables which are crucial to create the drive and momentum for the innovation.

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Lean Innovation Training - Inno Ready Grid

If you are interested in finding out the Individual or Group Innovation Readiness at your Organisation, please contact us at InnoReady@COE-Partners.com. Then, we will be able to provide more details about the survey topics, sample reports as well as ideas for interventions, should the need arise.

This survey is part of a research project with the University of Twente in the Netherlands and is conducted using COE’s Investing in People (iiP) System.

Define Workshop

Identifying Issues. Motivating Participants.

Our Lean Innovation Training starts with a two-day Define workshop that features our powerful process innovation role-play CHL in experiential learning style. All participants play out jobs at a courier service company and their customers whilst applying tools to understand customers’ requirements, measure their satisfaction and own performance, improve the process by applying some innovation tools.

The second day is spent on identifying problem areas in their own work processes, defining corresponding projects including problem statements, objectives, sponsor, project leader and team.

As a result, objectives of this workshop are:

  • Inform participants about results of innovation survey previously conducted,
  • Familiarise all staff of the organisation with necessary Lean and Innovation tools,
  • Raise confidence amongst all staff for engaging in productivity-increasing activities and delivering results,
  • Overcome the common mindset of “I am not creative” or “I cannot innovate” by letting everyone participate in creative problem-solving exercises aiming for productivity gain,
  • Select and agree on problem areas for Lean Innovation project work,
  • Draft the project definition, define sponsor and team for project work.
Lean Innovation Training - LIT

On these two days, a selection of Lean Six Sigma and Creative Problem Solving tools are taught. At the end of the session, problem statement and objective (project charter), customer feedback plan and metrics are delivered.

Some Lean Six Sigma (LSS) Tools

The following LSS tools may be covered in this workshop: Project Charter, Voice of the Customers (VOC), Kano Analysis, SIPOC, 7 Wastes, Value Stream Mapping (VSM), Takt Time, Visual Management.

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Some Creative Problem Solving (CPS) Tools

The following CPS tools may be included in this workshop: Future Scenario, Webbing, SCAMPER, Analogies, Forced Connection, Reverse Brainstorming.

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Measure & Analyse Workshop

Understanding Issues and Root Causes.

Day three of our Lean Innovation Training, teaches basic tools for data collection, data analysis and visualisation as well as process analysis. And, the tool selection is tailored for the issues in scope

The objectives of this workshop are therefore:

  • Analyse customer feedback,
  • Map out the processes in scope,
  • Identify potential root causes for process issues,
  • Collect data relating to potential root causes,
  • Analyse data and process flow,
  • Identify vital few root causes for issues.
Lean Innovation Training - Spaghetti

At the end of the session, the vital few root causes are determined as the basis for solutioning.

Some Process Mapping Tools

Depending on the issues at hand, this session could feature the following process analysis tools: SIPOC, Spaghetti Flow Chart for identifying movements, Deployment Flow Chart for identifying hand-offs and Value Stream Mapping for identifying non-value added steps or combinations of those.

Some Data Analysis Tools 

Depending on the issues at hand, this session might feature the following data analytics tools: Data Plots (bar, column, box scatter plots), Basic Hypothesis Testing, Basic Regression Analysis and Analytical Storytelling.

Improve Workshop

Developing Solutions and Action Plans.

This one-day training session covers basic tools for generating solution ideas as well as prioritising and selecting solutions.

This means, the objectives of this workshop are:

  • Generate solution ideas,
  • Turn solution ideas into qualified solutions,
  • Prioritise solutions and
  • Develop an implementation plan.
LIT - Forced Connections

At the end of the session, the vital few root causes are addressed with solution proposals.

Some Creativity and Innovation Tools

This workshop could include the following Creativity and Innovation tools: Idea Box, Webbing, SCAMPER, Analogies, Forced Connections, Reverse Brainstorming, Effort-Impact-Matrix and Implementation Plan.

Implement Workshop

Managing Change. Sustaining the Gains.

The last day of our Lean Innovation Training includes basic tools for planning the change and making it last.

Hence, the objectives of this workshop are:

  • Identify stakeholders and their support level,
  • Plan stakeholder interventions,
  • Develop a communication plan and
  • Design a change dashboard.
Lean Innovation Training - HandsIn

At the end of the session, the vital few root causes are determined as the basis for solutioning.

Some Change Management Tools

This session typically features the following tools: Case for Change, Stakeholder Analysis, Force Field Analysis, Solution-Effect-Analysis and Communication Plan.

Conclusion

Combining Innovation and Lean Six Sigma Will Generate Measurable Results.

After all, the focus of our LIT is on application and producing measurable process improvements.

Lastly, our Lean Innovation Training caters for management, supervisors and individual contributors who will innovate how the work gets done.

Our LIT includes powerful lean tools to identify the need and opportunities for innovation. Hence, state-of-the-art innovation techniques are taught to turn these opportunities into solutions for lean processes.

Before the workshop, a survey is conducted to measure participants’ innovation potential. The findings are  used to finetune and customise the workshop contents.

Above all, do not underestimate the project specific coaching after each training session. This increases the chance for success drastically.

Lean Innovation Training - Explaining InnoReady Survey Results

Learning Objectives

In conclusion, this five-day Lean Innovation Training will help:

  • Create common understanding and language on building and sustaining organisational excellence through innovation.
  • Equip staff with simple tools to generate, promote and implement innovative ideas to achieve productivity and excellence at the workplace.
  • Strengthen staff’s understanding and mindset of what organisational excellence encompasses, how they can contribute to excellence in everything they do, and that they can take the initiative to develop new and better ways of doing their work.

Topics Covered

Among others, our Lean Innovation Training covers:

However, for in-house deployments, the selection of tools will be customised for the project issues at hand.

Follow Lean Six Sigma Nuggets through your project.

Recommended For

Project leaders and team members who wish to apply Lean and Innovation tools in their organisation.

About the Facilitator

And, our facilitators will be Dr Uwe H Kaufmann and Amy BC Tan supported by other COE-Partners’ coaches.

Lean Innovation Training - Lego
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