Books
Lean Six Sigma Nuggets by Uwe H Kaufmann
LEAN SIX SIGMA NUGGETS
This book is a Practical Guide to a Powerful Approach for Improving Quality and Productivity. 2018.
A financial service provider faces client attrition. Hence, with this comes a decrease in revenue and market share due to process problems. Throughout the book, the project work and especially the application of typical Lean Six Sigma tools are elaborated using this case. At the end, a drastically enhanced process landscape leads to increased client satisfaction. A boost in loyalty brings lasting improvement in business results.
This book carries the following ISBN: Hardcover-ISBN 978-1-5437-4464-4, Softcover-ISBN 978-1-5437-4463-7, eBook -ISBN 978-1-5437-4465-1.
Additionally, download Excel Files, PowerPoint Presentations in PDF from here. Password: Lean Six Sigma Nuggets, page 80, last chapter, second word.
Praxisbuch Lean Six Sigma by Uwe H Kaufmann
PRAXISBUCH LEAN SIX SIGMA
Werkzeuge und Beispiele (Deutsch) Hardcover. 2012.
A financial service provider faces client attrition. Hence, with this comes a decrease in revenue and market share due to process problems. Throughout the book, the project work and especially the application of typical Lean Six Sigma tools are elaborated using this case. At the end, a drastically enhanced process landscape leads to increased client satisfaction. A boost in loyalty brings lasting improvement in business results.
Additionally, Excel Files, PowerPoint Presentations in PDF are provided on DVD.
This book carries the following ISBN: Hardcover- ISBN 978-3-446-42703-7, eBook-ISBN 978-3-446-43151-5.