No one delivers defective parts, wrong information or even typos in emails intentionally. It is usually our processes that allow and sometimes even enforce mistakes to happen. If we were able to help our staff in improving and simplifying our processes, they would do their job in good quality. Poka Yoke would help.…
The Moment of Truth is the short time frame when a customer experiences the product or service that many people have prepared often over many months. It is the moment…
Not every organisation needs to develop process managers with Lean and Six Sigma skills. Yet, every organisation deserves to have managers with some basic process management skills. Even better, if…
Architect of High-Performing Organisations
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