5 Mar 2021
The Moment of Truth is the short time frame when a customer experiences the product or service that many people...
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18 Jul 2012
No one delivers defective parts, wrong information or even typos in emails intentionally. It is usually our processes that allow...
1 Jul 2011
Not every organisation needs to develop process managers with Lean and Six Sigma skills. Yet, every organisation deserves to have...
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