Internet of Things offers some easy and non-expensive ways to get started with Artificial Intelligence. Alexa is one of them. Try it out!…
Internet of Things offers some easy and non-expensive ways to get started with Artificial Intelligence. Alexa is one of them. Try it out!…
Jeremy was deputy department head at a medium size educational institution. We met Jeremy when we went through a series of Lean Six Sigma projects together with the objective to make their operations lean.…
Although the name Robotic Process Automation (RPA) seems still new to many, the concept itself is not. Many of us have RPA-like solutions sitting on our computers without calling it…
When I started dealing with data analytics, the focus was on learning the “sexy” statistics to help drawing business-relevant conclusions out of data. Graphical displays were always part of the…
MySupplyChain is part of a logistics MNC and quite successful in all their business units. However, as data has shown: they are loosing too many people.…
“Tell me about an occasion when you introduced an idea to do the work in a different way. Can you elaborate, please?” is often the opening question during our competency-based…
“I did a lot of spaghetti walk this morning”, was uttered by my wife after we left our house. “What did you cover with your spaghettis?” was my question knowing…
Data analysts have not only the job to turn organisational data into information. They also need to master analytical storytelling.…
The Year of the Golden Rat has presented us with unusual challenges we have newer seen before. Again. The last Rat, the Earth Rat, had given us the financial crisis. This one has brought Covid.
So, what can possibly be good about this Rat? It forced us to create the New Normal! …
When times are a bit tougher, we still have the memories of the terrific times everyone could experience in the past. One of my best moments? Being a volunteer at Singapore 2010 Youth Olympic Games. What a collection of memories……
Many companies spend considerable amounts of money on customer surveys every year. Customer survey results are being used to amend strategies, design new products and services, focus improvement activities and…
When the Chinese talk about Crisis, they talk about Danger and Opportunity. Sometimes we miss the latter because we are so captivated by the former.
Therefore, let’s discuss the chances and opportunities we have now to redefine our future. Let’s just think about one not completely new topic: working from home.…
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to amend strategies, design new products and services, focus improvement activities, target staff development activities and … to celebrate success.
The question is: Can we always rely on what we see?…
At MyInsurance, survey results have been collected in 2017, 2018 and 2019. The rating was done on a 10-point Likert ranging from 1 … very poor to 10 … outstanding. As always, the upper 3 points, i.e. 8, 9 and 10, are seen as customer is satisfied. All other ratings are undesirable. How did MyInsurance do over the years?…
MYTH: LEAN SIX SIGMA HAS MANY TOOLS I DO NOT NEED. Certainly, life is much easier without the need to choose between 50 advanced tools for problem solving. However, if the only tool available is a hammer, everything looks like a nail. In reality, there is a multitude of process problems that need more than a hammer……
Architect of High-Performing Organisations
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