“We have great news for you. Our project is delivering results already.” The team is all smiles when they give this update. The carefully prepared graphs unveil a remarkably shorter time for the whole process, from customer request to delivery of results. However, we had not changed a thing yet. How come?Continue Reading...
Many companies spend considerable amounts of money on customer surveys every year. Customer survey results are being used to amend strategies, design new products and services, focus improvement activities and … to celebrate success. Since the impact of customer service results can be quite hefty the data driving important decisions shall be trust-worthy. And, the […]Continue Reading...
Combining Lean Six Sigma (LSS) with a thorough analysis of your Working Capital Situation can lead to a more objective selection of high impact projects. LSS may help to achieve reduction of Working Capital hidden in warehouses and processes through data-based root cause analysis. Working Capital meets Lean Six Sigma.Continue Reading...
Have you ever considered how much unnecessary paper you receive from banks, you immediately feed into the bin? Rethinking the process from time to time does not seem very popular in banks. Just doing the same old thing over and over again is much easier. In banking lies the real productivity gold mine.Continue Reading...
Recently, I had coffee with Edward, an old friend – or better: one of my mentors. He is approaching seventy and yet is in the pink of health. So I asked whether he plays golf 24/7. His response came a bit as a surprise. “My company still needs me – so I am re-employed. Full […]Continue Reading...
“Uwe, what is your career vision?” was Steve’s first question during my job interview many years ago. As a German I was not really prepared for this kind of question. In the German language the word for career is “Karriere”, which is reserved for someone with outstanding professional accomplishments like Franz Beckenbauer, Robert Bosch or […]Continue Reading...
Each improvement project undergoes two general phases, As-Is and Should-Be. Analysing is about understanding the problem, identifying and confirming the root causes. Solutioning requires to turn the newly gained knowledge into impactful solutions that have a good chance to get implemented. Some hints for Solutioning:Continue Reading...
Project selection for improvement is taken rather seriously. Some companies have even developed highly sophisticated methods for to ensure project success. Even without having such kind of method at hand, it is necessary and possible to screen projects before embarking on them. Some common sense questions may help.Continue Reading...
Waiting for the next “great innovative product idea” may never get you one step closer to a higher level of customer satisfaction, more revenue and consistent business growth. Instilling an innovative mind-set facilitated by some simple creativity tools that are supported by empowerment does. Innovate – every day.Continue Reading...
Over the last decade, companies and organisations in nearly every industry all over the world have introduced Lean Six Sigma to increase customer satisfaction and to deliver impressive results. An outstanding example is General Electric, the company who has made Six Sigma as popular as it is today. Another term that has drawn tremendous attention […]Continue Reading...