24 Jun 2018
The Moment of Truth is the short timeframe when a customer experiences the product or service that many people have...
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23 Feb 2018
HR professionals with knowledge of Lean Six Sigma tools and HR Data Analytics can deliver better service to their customers...
7 Jul 2017
Have you ever considered how much unnecessary paper you receive from banks, you immediately feed into the bin? Rethinking the...
31 Oct 2011
Ting is a sophisticated traditional Chinese character that exemplifies the most important activity related to customer service in an impressive...
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