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Internet of Things offers some easy and non-expensive ways to get started with Artificial Intelligence. Alexa is one of them. Try it out!…
Internet of Things offers some easy and non-expensive ways to get started with Artificial Intelligence. Alexa is one of them. Try it out!…
Jeremy was deputy department head at a medium size educational institution. We met Jeremy when we went through a series of Lean Six Sigma projects together with the objective to make their operations lean.…
Although the name Robotic Process Automation (RPA) seems still new to many, the concept itself is not. Many of us have RPA-like solutions sitting on our computers without calling it…
When I started dealing with data analytics, the focus was on learning the “sexy” statistics to help drawing business-relevant conclusions out of data. Graphical displays were always part of the…
MySupplyChain is part of a logistics MNC and quite successful in all their business units. However, as data has shown: they are loosing too many people.…
The digital revolution not only opens up new opportunities for how organisations arrange work and structure themselves, but it also necessitates new ways of working and leading high performing teams…
Data analysts have not only the job to turn organisational data into information. They also need to master analytical storytelling.…
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to amend strategies, design new products and services, focus improvement activities, target staff development activities and … to celebrate success.
The question is: Can we always rely on what we see?…
At MyInsurance, survey results have been collected in 2017, 2018 and 2019. The rating was done on a 10-point Likert ranging from 1 … very poor to 10 … outstanding. As always, the upper 3 points, i.e. 8, 9 and 10, are seen as customer is satisfied. All other ratings are undesirable. How did MyInsurance do over the years?…
Many companies spend considerable amounts of money on customer surveys every year. Customer survey results are being used to amend strategies, design new products and services, focus improvement activities and…
Every blood donor of a large blood bank has to go through five process steps. These steps are Registration, Screening, HB Test, Donation and Refreshment. At the end of the process, that often takes around an hour, feedback forms are available for the donors. In one week, 210 donors have returned these forms with their satisfaction score for each process step.…
Three teams compete in our CHL business simulation. After completing Day One, it looks like the teams show a very different performance. Although the means look very similar, the variation is strikingly different. To test this assumption of different variation among the teams, the Test for Equal Variances is deployed.…
Survey data should be analysed with different tools at the same time in order to find the most appropriate method to show “patterns in data” that lead to conclusions. The Kano analysis or the Jaccard index offer additional insights into survey data.
Remember: Attaining the data is expensive, analysing them is cheap.…
Consider a production process that produced 10,000 widgets in January and experienced a total of 112 rejected widgets after a quality control inspection (i.e., failure rate = 1.12%). A Six Sigma project was deployed to fix this problem and by March the improvement plan was in place. In April, the process produced 8,000 widgets and experienced a total of 63 rejects (failure rate = 0.79%). Did the process indeed improve?
Linear regression is one of the most commonly used hypothesis tests in Lean Six Sigma work. Linear regression offers the statistics for testing whether two or more sets of continuous data correlate with each other, i.e. whether one drives another one.…
Architect of High-Performing Organisations
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