Running improvement projects in a wide variety of service organisations over the last couple of years, I had to relearn what I thought I had a good grasp of already. I had to restudy the basic drivers of productivity and process efficiency. Yes, it is certainly possible to drive productivity by process changes.…
“Tell me about an occasion when you introduced an idea to do the work in a different way. Can you elaborate, please?” is often the opening question during our competency-based…
“I did a lot of spaghetti walk this morning”, was uttered by my wife after we left our house. “What did you cover with your spaghettis?” was my question knowing…
The digital revolution not only opens up new opportunities for how organisations arrange work and structure themselves, but it also necessitates new ways of working and leading high performing teams…
Data analysts have not only the job to turn organisational data into information. They also need to master analytical storytelling.…
The Year of the Golden Rat has presented us with unusual challenges we have newer seen before. Again. The last Rat, the Earth Rat, had given us the financial crisis. This one has brought Covid.
So, what can possibly be good about this Rat? It forced us to create the New Normal! …
When times are a bit tougher, we still have the memories of the terrific times everyone could experience in the past. One of my best moments? Being a volunteer at Singapore 2010 Youth Olympic Games. What a collection of memories……
I would like everyone in our organisation to have his personal career plan in his hands shortly after joining us was the message we received from Jason, the leader of…
Many companies spend considerable amounts of money on customer surveys every year. Customer survey results are being used to amend strategies, design new products and services, focus improvement activities and…
When I was first asked to turn a face-to-face workshop into an online event, I was not too keen, to say the least. Why?
Is it really possible to interact with my participants during an online workshop the same way I usually like to do it?
Read about our experience……
When the Chinese talk about Crisis, they talk about Danger and Opportunity. Sometimes we miss the latter because we are so captivated by the former.
Therefore, let’s discuss the chances and opportunities we have now to redefine our future. Let’s just think about one not completely new topic: working from home.…
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to amend strategies, design new products and services, focus improvement activities, target staff development activities and … to celebrate success.
The question is: Can we always rely on what we see?…
During my time at one public service organisation in Singapore, I recognised one day that I had a problem calling my staff by their name. Even worse, I did not know anything about my more junior level officers. Of course, I met my managers and deputies quite often. But, some of the executives I did not have any chance to engage in a chat with.…
Innovation has drawn tremendous attention in the business world over the last decades and seems to be up on the radar screens again. The character of Innovation has changed over time from the traditional research-based theory towards the knowledge-driven approach that is based heavily on our social networks. It has made its way from the laboratory into all parts of business and personal life. …
Before considering what the key skills for HR practitioners in the future will be, it is essential to identify the future challenges for the HR service.…
Architect of High-Performing Organisations
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