12 Apr 2022
What is Innovative Work Behaviour? “But my job does not require me to be creative. I am not sure why...
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2 Apr 2022
Before considering what the key skills for HR practitioners in the future will be, it is essential to identify the...
20 Mar 2022
When I started dealing with data analytics, the focus was on learning the “sexy” statistics to help drawing business-relevant conclusions...
20 Feb 2022
Lean Government. Even to the seasoned Lean practitioner, this idea sounds far-fetched. Governments are traditionally seen as the epitome of...
18 Oct 2021
MySupplyChain is part of a logistics MNC and quite successful in all their business units. However, as data has shown:...
13 Aug 2021
Running improvement projects in a wide variety of service organisations over the last couple of years, I had to relearn...
19 Jul 2021
It Starts with Hiring the Right Attitude About Competency-Based Interviewing “Tell me about an occasion when you introduced an idea...
12 May 2021
Do You Like Spaghetti? About unnecessary motion and other lean sins “I did a lot of spaghetti walk this morning”,...
30 Apr 2021
The digital revolution not only opens up new opportunities for how organisations arrange work and structure themselves, but it also...
22 Mar 2021
“Voice of the Customer” – VOC in short – is a key topic in all kind of customer service, TQM...
5 Mar 2021
The Moment of Truth is the short time frame when a customer experiences the product or service that many people...
20 Feb 2021
Data analysts have not only the job to turn organisational data into information. They also need to master analytical storytelling....
29 Dec 2020
The Year of the Golden Rat has presented us with unusual challenges we have newer seen before. Again. The last...
16 Aug 2020
When times are a bit tougher, we still have the memories of the terrific times everyone could experience in the...
15 Aug 2020
Navigating Your Career Aspirations Taking Care of Your Own Career Plan I would like everyone in our organisation to have...
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