Author Archives: Amy

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About: Amy

Amy has more than 20 years of experience in Human Resources. Her expertise has been in Strategic HR Management, Talent Management, Performance Management, Workforce Planning, Organisational Development & Design and Leadership Development. Amy’s career experiences were with companies such as AT&T Consumer Products, SGS-Thomson Microelectronics, Nokia, Aon and Ministry of Manpower. Before joining COE, Amy was with the Ministry of Manpower (MOM) as Director, People Matters Division, responsible for the HR, Corporate Admin and Emergency Manpower Planning functions. During her tenure with MOM, she led the transformation of the People Matters Division, and she strengthened the HR capability of the Ministry. As a testimony to the great strides made in raising the ministry’s HR capability, MOM received six awards from the Singapore Human Resources Institute for its leading HR practices in Strategic HR, Staff Communications, Talent Management & Succession Planning, and Workplace Quality in 2007. Besides HR transformation, Amy led the HR and Corporate Admin departments in streamlining and optimising the processes. She was involved in the creation of shared service centre, Vital.Org, initiated by MOF and PSD. She led MOM, one of the 3 pilot agencies, and successfully implemented the HR and Finance shared service solution in year 2005. Amy has also implemented e-Registry and centralised MOM’s procurement function & services by introducing Central Procurement Unit (CPU) in year 2008. In addition to her People Matters role at MOM, she has also contributed to the formulation of national workplace policy & guidelines such as Fair Employment Practices and Re-Employment of Older Workers. Amy plays an active role in promoting fair employment practices and worklife integration. She is a tripartite committee member, appointed by MOM. She is also the judge for 2009 and 2010 Singapore Work-life Excellence Awards. Amy was a nominee for Best HR Director consecutively in 2004 & 2005 by HRM Singapore. In 2008, she was awarded by the Singapore Human Resource Institute (SHRI) for the Leading HR Leader Award. Amy is also certified as Six Sigma Black Belt. In Aon Asia, she has led the Process Improvement and Redesign initiative in the Singapore office. She was involved in Six Sigma projects like “Increasing insurance renewal rate” and “Reducing unallocated accounts”. Currently, Amy is engaged by the Singapore 2010 Youth Olympic Games Organising Committee to oversee the overall HR and workforce (includes volunteers) planning, development and management.


Being a Mentee – How to Benefit from a Mentoring Relationship

When Odysseus gave the task of protecting, guiding and educating his son Telemachus to his old friend Mentor, he did this knowing that Mentor would be the best person possible to care for his only son during his absence from Greece. Since then, Mentor is synonymous for someone who is willing and able to provide guidance and support to bring out his Mentee’s very best – without any other personal agenda.

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Being a Mentor – How Not to Disserve Your Mentee

When you agree to mentor another person, you offer to help someone in his/her development in the organisation. By mentoring, you have no agenda of your own and thus you are able to create a safe arena within which to develop a trusting relationship. Mentoring is not always easy and as natural as we expect. […]

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Management by Walking About

Annual culture surveys are not good enough to connect managers and their staff. They are too formal and deliver only lagging information in a very stringent way. They cannot measure the daily pulse of the organisation. Other ways are needed to help sensing the heartbeat of the firm. Try Management by Walking About.

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Navigating Your Career Aspirations

“I would like everyone in our organisation to have his personal career plan in his hands shortly after joining us” was the message we received from Jason, the leader of a social sector organisation. As he explained, it was not easy to attract people to join his team of around 600. The lack of attraction […]

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Finding The Right Star

Identifying knowledge and skill set of a candidate is rather easy. Finding the right mind-set is a more difficult task. Using a set of value and competency-based interview questions enables managers to spot the STAR, the person who does not only bring the required aptitude but also “fits” in the organisation.

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Managing Volunteers

Olympic Games are unthinkable without the invaluable support of thousands of volunteers. For most organising committees, this fact alone posts a major challenge in preparing and running the games since they often do not have experience in managing an army of unpaid workers. The always available IOC ‘cook book’ is not more than a good […]

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What Makes A Good Leader for Change

In response to evolving conditions, you came to realise that your organisation must change. Change leadership consists of project sponsor, with overall responsibility, seconded by a project manager. These people will be your change agent – the ones upon which success of your initiative will rely.

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The Best Coach I Ever Had

At some point in our life, some of us may have experienced a person who helped us to see our own strengths, who shaped our thinking and spurred us to move on. Often, this person does not even know how much impact he had on us. We probably never told him … that he is the best coach we ever had.

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Succession Planning: Is Your Organisation Ready For The Future?

Thinking ahead is a cardinal rule of business. In addition to monitoring the daily operations of your business, you need to think about the future. And, as difficult as it may be, it’s important to envision the day when you no longer will be in charge. For successful organisations faced with demanding leadership requirements in […]

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Our Company Has No Heart

“We have a problem. Our staff turnover is quite high; our people make many mistakes and do not take any initiative. Moreover it seems to be impossible to hire an HR director who can survive longer than 4 months,” said the frustrated CEO of a service management company with staff strength of about one hundred. […]

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