8 Apr 2023
Jeremy was deputy department head at a medium size educational institution. We met Jeremy when we went through a series...
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19 Oct 2022
Lean Six Sigma (LSS) has proven to be a methodology that can add measurable benefits to organisations, However, it has...
24 Jun 2022
Robotic Process Automation (RPA) is one of the newer concepts for making our business and personal life easier. And this...
20 Feb 2022
Lean Government. Even to the seasoned Lean practitioner, this idea sounds far-fetched. Governments are traditionally seen as the epitome of...
12 May 2021
Do You Like Spaghetti? About unnecessary motion and other lean sins “I did a lot of spaghetti walk this morning”,...
22 Mar 2021
“Voice of the Customer” – VOC in short – is a key topic in all kind of customer service, TQM...
5 Mar 2021
The Moment of Truth is the short time frame when a customer experiences the product or service that many people...
27 Jun 2020
Great, We Have Improved … or Not? About Sampling and Confidence Intervals Many companies spend considerable amounts of money on...
28 Jan 2020
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to...
9 Jan 2019
At MyInsurance, survey results have been collected in 2017, 2018 and 2019. The rating was done on a 10-point Likert...
29 Nov 2018
MYTH: LEAN SIX SIGMA HAS MANY TOOLS I DO NOT NEED. Certainly, life is much easier without the need to...
18 Jul 2018
“We have great news for you. Our project is delivering results already.” The team is all smiles when they give...
4 Apr 2018
Just some weeks ago, I filed my tax in Singapore. It took me about twelve minutes at my computer at...
3 Apr 2018
The Chi-Squared test is used to check whether there is a significant difference between observed frequencies (discrete data) and expected...
17 Mar 2018
Survey data should be analysed with different tools at the same time in order to find the most appropriate method...
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