29 Dec 2020
The Year of the Golden Rat has presented us with unusual challenges we have newer seen before. Again. The last...
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16 Aug 2020
When times are a bit tougher, we still have the memories of the terrific times everyone could experience in the...
27 Jun 2020
Great, We Have Improved … or Not? About Sampling and Confidence Intervals Many companies spend considerable amounts of money on...
25 Mar 2020
When the Chinese talk about Crisis, they talk about Danger and Opportunity. Sometimes we miss the latter because we are...
28 Jan 2020
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to...
9 Jan 2019
At MyInsurance, survey results have been collected in 2017, 2018 and 2019. The rating was done on a 10-point Likert...
29 Nov 2018
MYTH: LEAN SIX SIGMA HAS MANY TOOLS I DO NOT NEED. Certainly, life is much easier without the need to...
18 Jul 2018
“We have great news for you. Our project is delivering results already.” The team is all smiles when they give...
24 Jun 2018
The Moment of Truth is the short timeframe when a customer experiences the product or service that many people have...
4 Apr 2018
Just some weeks ago, I filed my tax in Singapore. It took me about twelve minutes at my computer at...
17 Mar 2018
Survey data should be analysed with different tools at the same time in order to find the most appropriate method...
17 Oct 2017
Not continuous improvement nor innovation have to start with massive initiatives. To the contrary, it needs to be part of...
7 Jul 2017
Have you ever considered how much unnecessary paper you receive from banks, you immediately feed into the bin? Rethinking the...
14 Jun 2017
Only a small percentage of improvement during our business simulation is due to IT support. Most of it is a...
19 Mar 2016
“Bob is not doing his job. Always mistakes. What should I do with him?” “Mary has messed up our relationship...
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