22 Mar 2021
“Voice of the Customer” – VOC in short – is a key topic in all kind of customer service, TQM...
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17 Mar 2018
Survey data should be analysed with different tools at the same time in order to find the most appropriate method...
28 Jan 2012
Strategy Deployment is Key Strategy Deployment is as Important as Having the Right Strategy. Developing a compelling vision and mission...
22 Jan 2010
A couple of months ago, I was having lunch with the Chairman of a medium-sized contract manufacturing company in Singapore....
28 Aug 2009
Six Sigma has been developed decades ago and fine-tuned by many companies since then. However, there is no ISO standard...
21 Jul 2009
The job of purchasing is obviously to source for reliable suppliers who deliver products conforming to specification on time within...
4 May 2009
“Don’t use Six Sigma to tackle special cause variation!” is one of the common phrases being repeated by Lean Six...
2 Mar 2009
Against the common belief, statistical knowledge is not a criterion for selecting your Belts. However, the capability to acquire new...
2 Jan 2009
An Australian construction equipment rental & leasing firm had decided to implement an Enterprise Resource Planning system in 12 months....
2 Jan 2009
After a Lean programme for inventory was instituted the production facility struggled with getting a good product mix out to...
2 Jan 2009
Some well-known companies have been “doing Six Sigma” for years. They keep doing improvement projects in all kinds of business...
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