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BPR, Cases, Manufacturing, Operations

BPR Case Study: Preparation for ERP Purchase & Implementation

An Australian construction equipment rental & leasing firm had decided to implement an Enterprise Resource Planning system in 12 months. During this 12 month period there was an expectation that all front-end services including Sales, Customer Service, Receivables, Payables, would be re-designed to achieve streamlining and simplification prior to ERP implementation.

Operations spanned 18 cities across Australia with many more small ‘re-sellers’ located in the Australian interior or ‘outback’ as it is locally known. Compounding a normal organisational and operational setup was the fact that this firm grew a substantial portion of its business through the acquisition route thus effectively incorporating myriad systems and practices. There were 5 Receivables systems, 4 Payables systems and a decentralized customer service database (more than 200 input platforms) which needed to be tied together to make the ERP implementation work.
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2 Comments
  • Perry
    10:13 PM, March 2009

    Dear Hobosic,

    We would be happy to conduct a fuller discussion at your convenience.

    Do write us soon.

    Thank you.

  • Hobosic
    12:48 PM, February 2009

    Greatings,
    Great job. But not enought info. Where can i read more?

    Thank you
    Hobosic

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