27 Nov 2010
Discussing workforce planning with an HR professional of a government entity in Singapore we explained our approach that starts from...
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15 Aug 2010
Especially in service organisations, productivity is usually quite low due to a lack of efficiency caused by a missing focus...
4 Jul 2010
To find the most valuable Six Sigma projects – ones with the highest system-level leverage – can require systems thinking...
1 Jun 2010
Increase in productivity can be achieved in multiple ways. The myth of implementing IT support as cure-all for productivity problems...
6 May 2010
The DMAIC toolkit is excellent for solving technical complexity problems. However, Lean Six Sigma tools are not as adept at...
20 Apr 2010
Some time ago, I was facilitating a Six Sigma project group involved in solving a process challenge. This group had...
26 Feb 2010
New undertakings or experiences are always challenging at first. This is no different when Schenker Singapore (Pte) Ltd, a transportation...
30 Jan 2010
A typical Friday evening starts with a family dinner in a nice atmosphere. This time we decide to visit one...
1 Nov 2009
Everyone, undoubtedly, has had the unenviable honour of experiencing ‘bureaucratic government processes.’ Be it applying for your first ID or...
2 Mar 2009
Against the common belief, statistical knowledge is not a criterion for selecting your Belts. However, the capability to acquire new...
2 Jan 2009
A couple of years ago, I was meeting the President of an Asian multi-national mid-sized service company for a Six...
2 Jan 2009
Some well-known companies have been “doing Six Sigma” for years. They keep doing improvement projects in all kinds of business...
2 Jan 2009
Background OurBank is an American international bank with 50 branches in Germany and approximately 300 employees working either in the...
1 Jan 2009
OurBank is a small German bank with branches in Germany and approximately 300 employees working either in the headquarter office...
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