When I ask someone how they are, more often than not they respond, “I am busy”. And it seems they feel good saying that. When asking further they usually make…
Having had the privilege of working at the Singapore Ministry of Manpower (MOM), I was deeply immersed in a culture that embraced a powerful vision – “A Great Workforce, A…
When Homer’s Odysseus, the king of Ithaca, entrusted his son Telemachus to his old friend Mentor as he left for the Trojan War, he did not know that this act…
“We have a problem. Our staff turnover is quite high; our people make many mistakes and do not take any initiative. Moreover it seems to be impossible to hire an…
“But my job does not require me to be creative. I am not sure why I need to attend this workshop”, was the statement we received recently from a participant…
Data analysts have not only the job to turn organisational data into information. They also need to master analytical storytelling.…
The Year of the Golden Rat has presented us with unusual challenges we have newer seen before. Again. The last Rat, the Earth Rat, had given us the financial crisis. This one has brought Covid.
So, what can possibly be good about this Rat? It forced us to create the New Normal! …
When times are a bit tougher, we still have the memories of the terrific times everyone could experience in the past. One of my best moments? Being a volunteer at Singapore 2010 Youth Olympic Games. What a collection of memories……
I would like everyone in our organisation to have his personal career plan in his hands shortly after joining us was the message we received from Jason, the leader of…
When I was first asked to turn a face-to-face workshop into an online event, I was not too keen, to say the least. Why?
Is it really possible to interact with my participants during an online workshop the same way I usually like to do it?
Read about our experience……
Many companies spend considerable amounts of money on customer and employee surveys every year. The survey results are used to amend strategies, design new products and services, focus improvement activities, target staff development activities and … to celebrate success.
The question is: Can we always rely on what we see?…
Coaching is about believing in someone and then taking action to help that person to be his or her very best. Some months ago, the managing director of an MNC…
Our business simulation is intended to show the business impact of improving and even redesigning a rather simple business process – the effect of Business Process Re-engineering (BPR). Basic yet powerful tools come to play. Process KPIs as well as customer satisfaction and customer KPIs are a gauge for the degree of improvement. We have been running this simulation nearly a hundred times with teams from different industries.…
In a coaching or mentoring relationship, finding the right moment for performing the coaching is critical. Often, coaching attempts go wrong because the moment is just not right. But, how do you know whether it is a good time for coaching? Just ask yourself whether you have the right essentials for coaching someone.…
Some twenty years ago, just after I was hired by General Electric Capital and tasked to implement something as strange to a bank as continuous improvement in their newly acquired, yet dusty German banking environment, life was not walk in the park anymore. Gaining the skills for the new job with the help of the outstanding GE Capital people development engine was challenging but rewarding. But I never learned about Management by Walking About (MBWA).
Architect of High-Performing Organisations
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