18 Jul 2012
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29 May 2012
You will know when Six Sigma is finally part of your organisation’s bloodstream because it will no longer be necessary...
15 Apr 2012
Lean application outside of the manufacturing sector is frequently met with scepticism. Oft cited reasons are that service providers do...
23 Nov 2011
In response to evolving conditions, you came to realise that your organisation must change. Change leadership consists of project sponsor,...
31 Oct 2011
Ting is a sophisticated traditional Chinese character that exemplifies the most important activity related to customer service in an impressive...
13 Aug 2011
Here are some typical Questions and our Answers regarding the deployment of Lean Six Sigma in an organisation. If you...
1 Jul 2011
Not every organisation needs to develop process managers with Lean and Six Sigma skills. Yet, every organisation deserves to have...
11 Apr 2011
Two weeks after joining Central Bank in Germany, I spend a full week in the so-called Black Belt Training by...
4 Jan 2011
Becoming a Black Belt is not for everyone. More important than statistical knowledge are personal traits and some leadership characteristics....
1 Dec 2010
I was chatting with a friend of mine who is in a senior leadership position. He wanted to implement a...
15 Aug 2010
Especially in service organisations, productivity is usually quite low due to a lack of efficiency caused by a missing focus...
5 Aug 2010
“We need to increase productivity!” What sounds very reasonable on a country scale could be damaging on a company level....
4 Jul 2010
To find the most valuable Six Sigma projects – ones with the highest system-level leverage – can require systems thinking...
1 Jun 2010
Increase in productivity can be achieved in multiple ways. The myth of implementing IT support as cure-all for productivity problems...
6 May 2010
The DMAIC toolkit is excellent for solving technical complexity problems. However, Lean Six Sigma tools are not as adept at...
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