By using the SBI technique, the feedback is rather focusing on facts – neither on person nor on assumptions. This helps to make it less threatening and easier to digest. It goes like that: Specify the Situation, describe the Behaviour, state the Impact of the Behaviour. See some examples here…Continue Reading...
Coaching is about believing in someone and then taking action to help that person to be his or her very best. Some months ago, the managing director of an MNC approached me to develop a team of four operations managers with some people and management skills. Three of them were promoted recently but have not […]Continue Reading...
Not continuous improvement nor innovation have to start with massive initiatives. To the contrary, it needs to be part of the DNA of an organisation if you want to ensure that your aforementioned initiative is successful and lasting.Continue Reading...
In a coaching or mentoring relationship, finding the right moment for performing the coaching is critical. Often, coaching attempts go wrong because the moment is just not right. But, how do you know whether it is a good time for coaching? Just ask yourself whether you have the right essentials for coaching someone.Continue Reading...
Management by Walking About (MBWA) is a powerful way of measuring the pulse of your organisation. For a leader, this is probably the only way of getting first-hand information about what is going on on the ground. You will be surprised what you learn about your organisation.Continue Reading...
Have you ever considered how much unnecessary paper you receive from banks, you immediately feed into the bin? Rethinking the process from time to time does not seem very popular in banks. Just doing the same old thing over and over again is much easier. In banking lies the real productivity gold mine.Continue Reading...
“Bob is not doing his job. Always mistakes. What should I do with him?” “Mary has messed up our relationship with a key client. I had to step in to save the day.” Having done a multitude of projects in all kinds of private and public organisations, we have frequently encountered these and other remarks by […]Continue Reading...
The Quality of a Relationship relies on the Quality of the Conversation. At some point in a mentoring relationship, the need for a difficult conversation will arise. Whereas every conflict is different, and there is no one-size-fits-all advice, there tend to be patterns to what goes wrong, and what helps. Every difficult conversation has three […]Continue Reading...
On a recent trip to Japan, I took a Shinkansen high- speed train from Kyoto to Tokyo. The train was scheduled to arrive at Tokyo Station at 9.03pm. Since I had made an appointment to meet a good friend after arrival, I asked the train conductor whether we would be on time. The conductor looked at me, […]Continue Reading...
“Uwe, what is your career vision?” was Steve’s first question during my job interview many years ago. As a German I was not really prepared for this kind of question. In the German language the word for career is “Karriere”, which is reserved for someone with outstanding professional accomplishments like Franz Beckenbauer, Robert Bosch or […]Continue Reading...