By using the SBI technique, the feedback is rather focusing on facts – neither on person nor on assumptions. This helps to make it less threatening and easier to digest. It goes like that: Specify the Situation, describe the Behaviour, state the Impact of the Behaviour. See some examples here…Continue Reading...
Before considering what the key skills for HR practitioners in the future will be, it is essential to identify the future challenges for the HR service. The role of HR is changing as a result of many influences. These include: globalisation resulting in increased competition; a change to service- and consultative-approach; demographic trends evidenced by […]Continue Reading...
Running improvement projects in a wide variety of service organisations over the last couple of years, I had to relearn what I thought I had a good grasp of already. I had to restudy the basic drivers of productivity and process efficiency. Yes, it is certainly possible to drive productivity by process changes.Continue Reading...
Coaching is about believing in someone and then taking action to help that person to be his or her very best. Some months ago, the managing director of an MNC approached me to develop a team of four operations managers with some people and management skills. Three of them were promoted recently but have not […]Continue Reading...
To be a good coach is hard work. Coaching requires a set of skills that need to be built. The journey as a coach is a long but rewarding one. How will we know when we have arrived? “With the best of leaders, when the work is done, the project is completed, the people all say, ‘We did it ourselves.’” Lao TzuContinue Reading...
HR professionals with knowledge of Lean Six Sigma tools and HR Data Analytics can deliver better service to their customers – their leaders and colleagues. Identifying requirements and gaps, analysing, improving and innovating processes as well as ensuring the performance long-term are valuable business partners.Continue Reading...
Not continuous improvement nor innovation have to start with massive initiatives. To the contrary, it needs to be part of the DNA of an organisation if you want to ensure that your aforementioned initiative is successful and lasting.Continue Reading...
Only a small percentage of improvement during our business simulation is due to IT support. Most of it is a result of understanding the process and optimising the flow using good old BPR tools. However, with the availability of cloud-computing and apps for all nearly all tasks, we seem to have forgotten what matters.Continue Reading...
In a coaching or mentoring relationship, finding the right moment for performing the coaching is critical. Often, coaching attempts go wrong because the moment is just not right. But, how do you know whether it is a good time for coaching? Just ask yourself whether you have the right essentials for coaching someone.Continue Reading...
Management by Walking About (MBWA) is a powerful way of measuring the pulse of your organisation. For a leader, this is probably the only way of getting first-hand information about what is going on on the ground. You will be surprised what you learn about your organisation.Continue Reading...