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The Moment of Truth is the short time frame when a customer experiences the product or service that many people have prepared often over many months. It is the moment…
The Moment of Truth is the short time frame when a customer experiences the product or service that many people have prepared often over many months. It is the moment…
Developing a compelling vision and mission statement as well as a sound strategy is vital for any organisation. Equally important is the translation of the strategy into the day-to-day business. This step…
Some time ago, I was facilitating a Six Sigma project group involved in solving a process challenge. This group had been working on defining the parameters regarding recruitment policies. This…
OurBank is a small German bank with branches in Germany and approximately 300 employees working either in the headquarter office or in one of the branches. OurBank went through an…
Architect of High-Performing Organisations
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