5 Mar 2021
The Moment of Truth is the short time frame when a customer experiences the product or service that many people...
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28 Jan 2012
Strategy Deployment is Key Strategy Deployment is as Important as Having the Right Strategy. Developing a compelling vision and mission...
20 Apr 2010
Some time ago, I was facilitating a Six Sigma project group involved in solving a process challenge. This group had...
1 Jan 2009
OurBank is a small German bank with branches in Germany and approximately 300 employees working either in the headquarter office...
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