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BPR, Cases, Customers, Lean Six Sigma, Service, Strategy

Seven Habits … – Habit 2: Moment of Truth

The Moment of Truth is the short time frame when a customer experiences the product or service that many people have prepared often over many months. It is the moment…

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by Uwe H Kaufmann

Cases, Customers, Manufacturing, Service, Strategy

What You Measure is What You Get

Developing a compelling vision and mission statement as well as a sound strategy is vital for any organisation. Equally important is the translation of the strategy into the day-to-day business. This step…

<img alt='' data-srcset='https://secure.gravatar.com/avatar/29a0b892f471276307381a27930a1cac?s=80&d=mm&r=g 2x' height='40' width='40' data-src="https://secure.gravatar.com/avatar/29a0b892f471276307381a27930a1cac?s=40&d=mm&r=g" class="avatar avatar-40 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='' data-srcset='https://secure.gravatar.com/avatar/29a0b892f471276307381a27930a1cac?s=80&d=mm&r=g 2x' height='40' width='40' data-src="https://secure.gravatar.com/avatar/29a0b892f471276307381a27930a1cac?s=40&d=mm&r=g" class="avatar avatar-40 photo lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt='' src='https://secure.gravatar.com/avatar/29a0b892f471276307381a27930a1cac?s=40&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/29a0b892f471276307381a27930a1cac?s=80&d=mm&r=g 2x' class='avatar avatar-40 photo' height='40' width='40' />

by Uwe H Kaufmann

Cases, Innovation, Lean Six Sigma, Operations, Service, Strategy

Innovatively Leveraging on Six Sigma Framework

Some time ago, I was facilitating a Six Sigma project group involved in solving a process challenge. This group had been working on defining the parameters regarding recruitment policies. This…

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by Hector Ramos

Cases, Enablers, HR Strategy, OD, Service, Strategy

What’s Next After Employee Opinion Survey?

OurBank is a small German bank with branches in Germany and approximately 300 employees working either in the headquarter office or in one of the branches. OurBank went through an…

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by Uwe H Kaufmann

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