18 Jul 2012
No one delivers defective parts, wrong information or even typos in emails intentionally. It is usually our processes that allow...
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15 Apr 2012
Lean application outside of the manufacturing sector is frequently met with scepticism. Oft cited reasons are that service providers do...
23 Nov 2011
In response to evolving conditions, you came to realise that your organisation must change. Change leadership consists of project sponsor,...
31 Oct 2011
Ting is a sophisticated traditional Chinese character that exemplifies the most important activity related to customer service in an impressive...
1 Jul 2011
Not every organisation needs to develop process managers with Lean and Six Sigma skills. Yet, every organisation deserves to have...
15 Aug 2010
Especially in service organisations, productivity is usually quite low due to a lack of efficiency caused by a missing focus...
5 Aug 2010
“We need to increase productivity!” What sounds very reasonable on a country scale could be damaging on a company level....
1 Jun 2010
Increase in productivity can be achieved in multiple ways. The myth of implementing IT support as cure-all for productivity problems...
30 Jan 2010
A typical Friday evening starts with a family dinner in a nice atmosphere. This time we decide to visit one...
1 Nov 2009
Everyone, undoubtedly, has had the unenviable honour of experiencing ‘bureaucratic government processes.’ Be it applying for your first ID or...
2 Jan 2009
An Australian construction equipment rental & leasing firm had decided to implement an Enterprise Resource Planning system in 12 months....
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