Increase in productivity can be achieved in multiple ways. The myth of implementing IT support as cure-all for productivity problems has generally proven wrong. Sometimes IT is being used to speed up broken processes … to generate the same old problems, but faster. Focussing on the process, rethinking the way the work gets done, redesigning and improving the flow of activities in all kind of functions will more likely produce results. As a side-effect, it will contribute to staff development and enforcing leadership.…