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General, Lean Six Sigma, Operations

Gemba? I was There

24 Apr 2017

Leaders need to spend more time at the real touch points impacting customers and employees. Only then will they truly understand the real situation so that they can take effective actions to improve performance. And, being seen in Gemba only in crisis situations undermines its value and leaves a negative stain on it.…

by Elysia Tan
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