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Gemba? I was There
24 Apr 2017

Gemba? I was There

Leaders need to spend more time at the real touch points impacting customers and employees. Only then will they truly...

Elysia Tan
1 Feb 2011

See You in Gemba

A team spends months on improving customer-facing branch processes of a bank. After benchmarking with sister companies across the world...

Pascal Pong

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