Lean Six Sigma Nuggets

A Fully Commented Project Documentation

This book is a Practical Guide to a Powerful Approach for Improving Quality and Productivity. 2018. Available on Amazon.com and Amazon.sg. Video.

A financial service provider faces client attrition. Hence, with this comes a decrease in revenue and market share due to process problems. Throughout the book, the project work and especially the application of typical Lean Six Sigma tools are elaborated using this case. At the end, a drastically enhanced process landscape leads to increased client satisfaction. A boost in loyalty brings lasting improvement in business results.

This book carries the following ISBN: Hardcover-ISBN 978-1-5437-4464-4, Softcover-ISBN 978-1-5437-4463-7, eBook -ISBN 978-1-5437-4465-1.

Additionally, download Excel Files, PowerPoint Presentations in PDF from here. Password: Lean Six Sigma Nuggets, page 80, last paragraph, second word.

This book is a Practical Guide to a Powerful Approach for Improving Quality and Productivity. 2018. Available on Amazon.com and Amazon.sg. Video.

This book carries the following ISBN: Hardcover-ISBN 978-1-5437-4464-4, Softcover-ISBN 978-1-5437-4463-7, eBook -ISBN 978-1-5437-4465-1.

Additionally, download Excel Files, PowerPoint Presentations in PDF from here. Password: Lean Six Sigma Nuggets, page 80, last paragraph, second word.

“The ability to take data – to be able to understand it, to process it, to extract value from it, to visualize it, to communicate it – that is going to be a hugely important skill in the next decades.”
Google’s Chief Economist Dr Hal R. Varian (2009)

Why This Book Has Been Written

Lean Six Sigma is a Proven Process Excellence Methodology and Toolset

Many of the books on the market that cover Lean Six Sigma are written from a high-level perspective covering the philosophy of this management methodology from various angles.

Additionally, there are books that describe the tools involved, their application, and their theoretical background in much detail.

Contrary to that, this book explains the Lean Six Sigma methodology using a complete and detailed project documentation. The main case study as well as supporting cases are based on real Lean Six Sigma projects. To protect our clients, we have amended all names and data. The main project describes a finance company who faces client attrition and with this, a decrease in revenue and market share due to process problems.

Throughout the book, the project work and especially the application of typical Lean Six Sigma tools are elaborated using this case. At the end, a drastically enhanced process landscape brings increased client satisfaction and loyalty that consequentially leads to lasting improvement in business results.

“Data Analytics is a business practice every manager should be familiar with.”
Uwe Kaufmann

How This Book Is Structured

This Book Is Structured Following the Famous DMAIC Methodology

This book is structured following the Six Sigma project cycle DMAC with its five stages: Define, Measure, Analyse, Improve, and Control.

Every chapter contains the following structure:

Overview
Steps
Objective
Prerequisites
Results
Checklist
Tips
Team Dynamics
Project Work

In the Overview, the respective phase in the DMAIC cycle is shown.
In Steps, the steps of the respective phase are shown, and the objective of this phase is determined in Objective.
In Prerequisites, necessary prerequisites for this phase are listed, whereas, in Results, the expected results of this phase are mentioned.
In Checklist, a checklist for project leader and Sponsor that might help to check completeness and success of the tasks in this phase after closing this phase is offered.
In Tips, potential methodical failures and some recommended preventative actions, as well as fixes, are discussed, while Team Dynamics offers some hints for frequently observed team conflicts.
In Project Work, the application of the aforementioned activities on
the real case study is elaborated.

What Is Provided

This Book Contains Practices for All Chapters

In addition to this book, a comprehensive set of aids is provided to the reader on https://coe-partners.com/resources/books/. These aids have the following features:

All data used in case studies in this book are provided in the format Microsoft Excel (www.microsoft.com).
All data plots and data analyses have been done using Microsoft Excel, partially with the add-on macro collection SigmaXL (www.sigmaxl.com). The respective datasets, as well as graphical and analytical results, are provided as well.
The Lean Six Sigma project has been documented in detail using Microsoft PowerPoint. Therefore, all necessary files for phases Define, Measure, Analyse, Improve, and Control are available, too.
Additionally, a management presentation has been added to provide an example for communicating the project progress to the leadership team.

The set of data files and presentations is available here. Password: Lean Six Sigma Nuggets, page 80, last paragraph, second word.

Written by a True Lean Six Sigma Believer

Uwe H Kaufmann

Data Specialist with a Drive to Apply it on OD Data

Dr Uwe H. Kaufmann is the founder of Centre for Organisational Effectiveness. As consultant and coach with many years of experience, his passion lies in supporting organisations to improve their effectiveness.

He applies modern operations management techniques like BPR, Lean Six Sigma, Data Science or Innovation in his work with clients. Uwe also knows that processes do not run without the right people who are trained, skilled, motivated and engaged.

Trained as engineer and experienced in service organisations like GE Capital, Aon and TÜV Rheinland, Uwe is able to work in very different industries effectively. Since 2002, he has spent about half of his professional life working with government Ministries and Agencies in Singapore and Asia.

Uwe is a German national who speaks English and Russian. He is Permanent Resident of Singapore, with four children and nine grandchildren . . . and counting.

Uwe on LinkedIn

Lean Six Sigma Nuggets