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Phase | Tools Used | LSS | LIT |
Define | Project charter | ||
SIPOC process map | |||
Voice of the customer (VOC) | |||
Proactive and reactive customer feedback | |||
Customer satisfaction data analysis | |||
Kano analysis | |||
Stakeholder analysis and communication plan | |||
Idea box | |||
Future scenario | |||
Measure | Sampling | ||
Sample size | |||
Confidence interval | |||
Data collection plan | |||
Data plots | |||
Bar and column chart | |||
Box plot | |||
Histogram | |||
Scatter plot | |||
Marimekko chart | |||
Ishikawa diagram | |||
Reverse brainstorming | |||
Process performance metrics | |||
Customer satisfaction score | |||
Defects per million opportunities (DPMO) | |||
Yield | |||
Sigma level | |||
Process efficiency | |||
Gage R&R | |||
Attribute gage R&R | |||
ANOVA gage R&R | |||
Analyse | Deployment flow chart | ||
Spaghetti flow chart | |||
Value stream analysis | |||
Value stream map (VSM) | |||
7 wastes | |||
Takt time calculation | |||
Process efficiency calculation | |||
Regression | |||
Simple linear regression | |||
Multiple linear regression | |||
Regression with Discrete Factors | |||
Non-linear regression | |||
Hypothesis tests | |||
T-test | |||
Paired t-test | |||
One-way ANOVA | |||
F-test, Bartlett test, Levene test | |||
Two-proportion test | |||
Chi-square test | |||
Non-parametric tests | |||
Basic design of experiments (DOE) | |||
Improve | Brainstorming | ||
Webbing | |||
Analogies | |||
Substitute, combine, adapt, modify, put to another use, eliminate, reverse (SCAMPER) | |||
Idea box | |||
Reverse brainstorming | |||
Forced connection | |||
Solution selection matrix | |||
Effort-impact-matrix | |||
Failure-mode-effects-analysis (FMEA) | |||
Implementation plan | |||
Stakeholder analysis and communication plan | |||
Change management plan | |||
Force-field-analysis | |||
Control | Process management plan | ||
Process monitoring with attribute control charts | |||
np-chart | |||
p-chart | |||
c-chart | |||
u-chart | |||
Process monitoring with variable control charts | |||
I chart | |||
X-bar chart | |||
R chart | |||
EWMA chart | |||
CUSUM chart | |||
ROI analysis | |||
Statistical Proof of Improvement | |||
Software | MS Excel with Analysis ToolPak | ||
SigmaXL or | |||
Minitab or | |||
R |
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