- +65 61000 263
- Contact@COE-Partners.com
- Newsletter
| Phase | Tools Used | LSS | LIT |
| Define | Project charter | ||
| SIPOC process map | |||
| Voice of the customer (VOC) | Â | Â | |
| Proactive and reactive customer feedback | |||
| Customer satisfaction data analysis | Â | ||
| Kano analysis | |||
| Stakeholder analysis and communication plan | |||
| Idea box | Â | ||
| Future scenario | Â | ||
| Measure | Sampling | Â | Â |
| Sample size | Â | ||
| Confidence interval | Â | ||
| Data collection plan | |||
| Data plots | Â | Â | |
| Bar and column chart | |||
| Box plot | |||
| Histogram | Â | ||
| Scatter plot | |||
| Marimekko chart | Â | ||
| Ishikawa diagram | Â | ||
| Reverse brainstorming | Â | ||
| Process performance metrics | Â | Â | |
| Customer satisfaction score | |||
| Defects per million opportunities (DPMO) | Â | ||
| Yield | |||
| Sigma level | Â | ||
| Process efficiency | |||
| Gage R&R | Â | Â | |
| Attribute gage R&R | Â | ||
| ANOVA gage R&R | Â | ||
| Analyse | Deployment flow chart | ||
| Spaghetti flow chart | |||
| Value stream analysis | Â | Â | |
| Value stream map (VSM) | |||
| 7 wastes | |||
| Takt time calculation | |||
| Process efficiency calculation | |||
| Regression | Â | Â | |
| Simple linear regression | |||
| Multiple linear regression | Â | ||
| Regression with Discrete Factors | Â | ||
| Non-linear regression | Â | ||
| Hypothesis tests | Â | Â | |
| T-test | |||
| Paired t-test | Â | ||
| One-way ANOVA | Â | ||
| F-test, Bartlett test, Levene test | Â | ||
| Two-proportion test | |||
| Chi-square test | Â | ||
| Non-parametric tests | Â | ||
| Basic design of experiments (DOE) | Â | ||
| Improve | Brainstorming | ||
| Webbing | Â | ||
| Analogies | Â | ||
| Substitute, combine, adapt, modify, put to another use, eliminate, reverse (SCAMPER) | Â | ||
| Idea box | Â | ||
| Reverse brainstorming | Â | ||
| Forced connection | Â | ||
| Solution selection matrix | Â | ||
| Effort-impact-matrix | Â | ||
| Failure-mode-effects-analysis (FMEA) | Â | ||
| Implementation plan | |||
| Stakeholder analysis and communication plan | |||
| Change management plan | |||
| Force-field-analysis | Â | ||
| Control | Process management plan | Â | Â |
| Process monitoring with attribute control charts | Â | Â | |
| np-chart | Â | ||
| p-chart | |||
| c-chart | Â | ||
| u-chart | |||
| Process monitoring with variable control charts | Â | Â | |
| I chart | |||
| X-bar chart | Â | ||
| R chart | Â | ||
| EWMA chart | Â | ||
| CUSUM chart | Â | ||
| ROI analysis | |||
| Statistical Proof of Improvement | |||
| Software | MS Excel with Analysis ToolPak | ||
| SigmaXL or | Â | ||
| Minitab or | Â | ||
| R |
Copyright © 2026 by COE Pte Ltd. All Rights Reserved.