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Mastering Performance Conversation

Public Workshop – In-house Workshop – Live Webinar

Performance management today is about helping employees move forward versus assessing the past. And, transitioning managers from the mindset of rating and reviewing performance to the ongoing conversation model can be daunting. Hence, mastering performance conversation is a critical coaching skill set.

Because talking candidly with employees about performance does not come naturally for most managers, this program gives managers the tools and skills to engage in “coach-forward” performance conversations.

Firstly, we start with gaining a clear understanding on how to plan for performance.

Secondly, knowing what to measure helps managers engage in the right discussions. Conversations should energise employees to do their best and improve performance.

Lastly, essential coaching for performance skills are SBI Feedback, Active Listening, Discovery Questioning, Handling marginal performers, Rating errors, Evaluating performance & implementing for success.

mastering performance conversation

Learning Objectives

By the end of this one-day workshop, you will be able to:

  • Manage the development and performance of staff in a fair and rigorous manner.
  • Apply performance coaching skills to develop the competencies and potential of staff.
  • Apply effective feedback skills in an appraisal session – mastering performance conversation.
  • Conduct purposeful performance development conversations during performance review sessions.
  • Manage the implementation of change strategies and processes.
  • Monitor and evaluate impact of change on team members.

Topics Covered

Among others, the following topics will be covered:

  • Purpose of performance management (PM).
  • Stages of performance management: Performance Planning, Performance Motivation, Performance Review, Performance Review.
  • Responsibilities of Appraiser and Appraisee.
  • Do’s and Don’ts of Appraisers and Appraisees.
  • Appraiser as Coach.
  • Performance Planning: Setting SMARTER targets.
  • Performance Review: Preparing and conducting performance review using PRAISE.
  • Managing performance dialogue.

Whatever you always wanted to know about Mastering Performance Conversation.

Recommended For

Managers, Supervisors, HR Managers.

About the Facilitator

Amy BC Tan supported by other COE-Partners’ coaches.

Registration and Enquiry

Price/Pax:  SGD 584.00

Public Workshop: TBD

For enquiries and registration, kindly contact us at Tel +65 6100 0263 or WhatsApp +65 9068 1578 or Email Wo******@CO**********.com

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