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Operations Practice

“Don’t blame the People when something goes wrong.
Blame the Process and make it better.”
Uwe H Kaufmann

Processes are at the centre of value creation in your company, because they connect you with your customers and your suppliers. Hence, they build the foundation for all activities of your employees. Therefore, focussing on value-added steps is essential.

Since we know that changing the way work gets done has a profound impact on your organisation, our programmes equip you with the qualifications as well as the leadership, problem-solving and people management skills to bring your targeted results to fruition.

Consequently, we apply state-of-the-art approaches, like Lean Six Sigma to improve the value creation of existing processes or design new ones to deliver measurable results. By injecting Innovation Techniques into these approaches we ensure thinking out-of-the-box when developing solutions.

Perry Tong

Business Process Re-engineering (BPR)

“Automating a mess yields an automated mess.”
Michael Hammer

BPR

Business Process Re-engineering (BPR) helps organisations in any  public or private environment to analyse their processes and rethink how the work gets done.

Our Business Process Re-engineering offerings reach from training BPR personnel to full roll-out of BPR projects.

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Lean Six Sigma Process Improvement (DMAIC)

The Lean Six Sigma Methodology is well recognised all over the world in all industries to boost productivity, close performance gaps and develop talent. Hence, our Lean Six Sigma training helps build capabilities in this important methodology. 

We help clients:

  • Planning Lean Six Sigma Deployments;
  • Training Green, Black and Master Black Belts;
  • Informing and coaching Champions and building awareness;
  • Handholding newly trained Belts on their first projects;
  • Applying cutting-edge Innovation Techniques as part of DMAIC to combine creativity with practicality for the benefit of organisation and customers.

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DMAIC - Lean Six Sigma Methodology

Process Excellence and Data Analytics

One of the strengths of Lean Six Sigma is its powerful data analytics toolbox. Data analytics can be helpful in many situations of graphical and statistical analysis of data. Therefore, a huge variety of tools is available for data analytics tasks. Hence, our approach to data analytics aids to decide about the tools to use depending on the data at hand. And, it helps in applying the tools and interpreting the results.

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Innovation and Creativity

Whenever improvement and change is required, creativity and Innovation come into play. Especially, in today’s fast changing environment, incremental improvements are only good for catching up with the competition and the market. They almost never give an advantage.

Therefore, we support clients by:

  • Measuring the individual innovation readiness within their organisation;
  • Developing an innovation strategy for instilling and implementing a innovation mindset using the Buffalo Creative Problem Solving (CPS) or Design Thinking Framework;
  • Building leadership for effective management of innovation and creativity within organisations;
  • Helping them understand the dynamics of leadership in creating a climate, culture & environment for the individual’s creativity and the creative process;
  • Instilling a “Can Do” mindset in staff who think they are not innovative.

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Innovation Readiness Survey
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