Operations

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Operations

The Value-Creation Chain (Offerings)

Perry Tong

“If something goes wrong in your company, check your processes. Don’t blame people.” Perry Tong

Processes are at the centre of value creation in your company. They connect you with your customers and your suppliers and they build the foundation for all activities of your employees.

We know that changing the way work gets done has a profound impact on your organisation, and our programmes equip you with the qualifications as well as the leadership, problem-solving and people management skills to bring your targeted results to fruition.

We apply state-of-the-art approaches, like Six Sigma, Lean or Lean Six Sigma to improve existing processes or design new ones to deliver measurable results. By injecting Innovation Techniques into these approaches we ensure thinking out-of-the-box.

Lean Six Sigma Process Improvement (DMAIC)

  • We integrate existing approaches for process improvement like Six Sigma with modern Lean Thinking
  • We help our clients in planning Lean Six Sigma Deployments.
  • We train Black Belts, Green Belts and Master Black Belts.
  • We inform and coach Champions and we help in building Awareness.
  • We upgrade Champions to Executive Green Belts
  • We coach our clients to “Lean” their processes
  • We support our clients in translating requirements of their customers into product and process specifications (VOC Workshop and QFD Workshop).
  • We help them to design new products and services as well as support their processes.
  • We apply cutting-edge Innovation Techniques in new product/service and process design approaches to combine creativity with practicality.

Innovation & Six Sigma

  • We offer Awareness workshops on Innovation & Creativity.
  • We train Innovation Six Sigma Champions.
  • We assess Innovation Readiness on Individuals, Environment & System Openness.

    Clients Mapping Their Processes

  • We coach our clients through Innovation Six Sigma Interventions.
  • We train Innovation Six Sigma Black Belts and Green Belts.
  • We integrate Innovation and Change Management.

Total Working Capital (TWC)

  • We offer Total Working Capital Diagnosis to identify cash in your company. Take the Snapshot.
  • We introduce Leadership Teams to the concept of TWC.
  • We analyse processes and draft a concept for improving TWC situation,
  • We transform concept to solutions and implement them until cash flow has improved.
  • We train managers and staff in order to sustain process performance to deliver results.
  • We develop dashboards to monitor TWC situation continuously.

Other Services

  • We offer alternative process improvement approaches like PSDM.
  • We offer a Rapid Improvement methodology SPARK.
  • We support your Project Management with Training and Coaching.
  • We introduce Design of Experiments (DOE) to your R&D Team.
  • We familiarise your product development team with the powerful Quality Function Deployment (QFD) approach.

We offer Coaching and Implementation; Training and Certification