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About Us

The Centre For Organisational Effectiveness (COE) was established with the vision of helping to develop high performing organisations. We support organisations to improve their effectiveness by:

Our dynamic approach builds the right combination of Customers, Operations and Enablers to deliver measurable results for both business and employees.

Singapore Business Review about COE

Singapore Business Review about COE

To determine what business results are most meaningful, we help clients formulate and implement business strategies. We help clients change the way work gets done by drawing on our process excellence experience. And, we are coupling that with industry-specific and the specialised knowledge of our consultants. To ensure the results achieved are sustainable, we work together with you to build capability. Additionally, we support you in managing change and continuously improve. Lastly, we enable your employees to develop and realise more of their full potential.

As practice partners, we help clients achieve specific measurable results while ensuring that you “are in the driver’s seat” and acquire in working with us, skills that strengthen both individuals and the organisation as a whole.

Business and Markets

COE is uniquely placed in the industry, offering a complete consultancy service package with a comprehensive portfolio of services focused on enhancing your organisational value.

COE is awarded the Award "Exemplary HR & Management Consultancy Service Provider"

COE is honoured with the Award “Exemplary HR & Management Consultancy Service Provider”

Our approach centres on creating an environment for change, equipping your talent with the necessary competencies and matching the change objectives to be in line with both internal and industry demands. COE has a natural market presence that is not matched by other service providers.

COE’s distinguishing trademark is its emphasis on delivering a customised solution. We ensure that this focuses on your intended business objectives, to improve their effectiveness and performance sustainability.

Our Key Values include measurable and lasting improvement, continuous knowledge transfer, the development of long term business relationships, the creation of learning networks, and a strong commitment to business ethics.

Our Focus and Diverse Experience base is often more fundamental in the transaction context, and ensures we can provide targeted, independent and specialised insights to enable the achievement of key objectives throughout the organisation, which lead to sustainable improvement for our clients.

COE Celebrating the SHRI Award with Clients, Partners and Friends

COE Celebrating the SHRI Award with Clients, Partners and Friends

Our Support is provided in partnership with service offerings to emphasise business key decisional support. At the same time, services are provided in our specialised areas with deep operational and business knowledge such as commercial, supply chain and human capital. This integrated approach, combined with a depth of client and sector knowledge, ensures that we deliver valuable insights across the organisational growth life cycle. This enables our clients to have the maximum edge when planning and executing key initiatives.

What Makes COE Different

Our Approach

As such COE is uniquely positioned to capitalizing on our distinctive strengths, to bring “hands-on” experience to assist as a partner complement your effort to improve your effectiveness by:

  • Focusing on delivering results
  • Bringing experiential learning to demonstrate and achieve buy-in
  • Harnessing in-house latent talents and assisting to accomplish their objectives

Offering expertise both in hard and soft skills to cater any potential challenges supports your orgainsation’s effectiveness, strategy and implementation by focusing on a tried and proven approach that has made COE and our clients successful:

Learning As You Do – Learning Simulations and Games

CHL Learning Simulation

Some of our workshops and courses use the fictitious company CHL. Playing different roles as customers and staff of CHL supports the Learning Effect as well as leaves lasting Impressions.

Trainees learn best through hands-on experiences. Embarking on modern Process Excellence or People Excellence concepts can be a very overwhelming subject. Therefore, all of our programs are designed around core learning simulations. These simulations give the opportunity not just to learn tools and methodology. Hence, they help create an environment to explore what best suits your company and how to get the best benefits out of the efforts.

As a core learning tool, we use a simulated company and have our participants work on the company’s core processes towards their business objectives. Our Learning Simulation is a team based real time “game”. Participants play out the management and operational roles within the simulated company. And – in the process – they learn how to apply tools, be it Six Sigma, Lean, Innovation or Strategy Deployment. This is a fun and interactive learning experience. This learning simulation focuses on achieving breakthrough understanding of the tools taught.

This form of experiential learning is available in most programmes we offer.

Outcome Focussed

COE Engages Clients in a Fun Way

Our Work with Clients is Fun – For them and for us

Firstly, we serve our clients to achieve their aspiration in using proven methodologies such as Six Sigma, Lean or Innovation. This does not serve as a training endeavor only but as an instrument to implement cultural change with tangible business results. From a consultancy perspective, COE have been assisting many organisations with similar aspiration. Consequently, bringing the participants together allows for cross learning. Consequently, this goes beyond workshop sessions as the desire to share experiences to harmonise common challenge is of priority. This helps gain understanding and more importantly an alignment to business needs.

Results Promised

Secondly, we work in partnership with our clients and see our projects through to delivering results. Therefore, our compensation for selected projects is based on a success fee pegged to agreed deliverables. We share risks and rewards with our clients.

People Centred

Furthermore, we know that changing the way we work has a profound impact on the organisation and its people. The way work is organised and people behave are two sides of the same coin. We use our ability to address both the process and people aspects of process improvement to achieve dramatic improvements in performance and climate.

They (COE) were not only keen listeners, but excellent implementers. They went to the extend of hand holding our participants and walking the warehouse operations to aid them through the complexity of the projects.
Vice President, Schenker Singapore

Partner Minded

Finally, for the initial phase of our client engagements COE provides the necessary coaching – the “hand-holding” – for your newly trained management team or staff. Objectives of coaching are in particular:

  • Helping drive initial projects to success and getting buy-in for the next.
  • Training and coaching internal coaches and achieving your self-sufficiency.
  • Ensuring that the timing and financial impact of the initial projects do not suffer as your talents move up the learning curve.

If you feel you wish to be part of a dynamic team to help us solve our clients issues, contact us.